UK Standard Delivery

Our UK Standard Delivery Service is £2.50. This usually takes between 3-4 working days (Monday-Friday excluding public holidays) and deliveries are made between 7am-7pm Monday to Friday. First Class postal option is £3.50. This usually takes between 1-2 working days (Monday-Friday excluding public holidays) and deliveries are made between 7am-7pm

We always do our best to ensure products are sent out as quickly as possible, however, deliveries might take a little longer than stated during busy periods. We’re sorry if this does happen, but we cannot accept any liability for deliveries made outside this timescale.

If you do not receive the products within 7 days of the date you ordered them, we shall have no liability to you unless you notify us by email at openyoureyes@vidioh.co.uk of the problem within 21 days of the date on which you ordered the products. After this time, Jewelfone reserves the right to decide whether or not to send out replacement item(s) to you.

UK Express Delivery

If you would like to receive Jewelfone products sooner, our UK Express Delivery Service costs £8.95:

–        Orders placed by 2pm Monday to Friday will be delivered the NEXT DAY

–        Orders placed after 2pm Monday to Friday will be delivered within 2 working days.

–        Orders placed after 2pm Friday up to Monday at 2pm will be delivered on Tuesday

–        Unfortunately we are unable to deliver Next Day on Bank Holidays, so please consider this when ordering – Bank Holiday orders will be delivered 2 working days later.

Please note that UK Express Delivery is not available for deliveries to the following locations, but Standard Delivery is:

–        The Scottish Highlands & Islands

–        The Isle of Wight

–        The Isle of Man

–        Northern Ireland

Our carrier delivers between 7am-7pm, and a signature may be required. If you’re not available, they will try and find a safe place to leave your parcel. If they can’t find somewhere appropriate, they will take your parcel to their depot and leave a calling card with details for you on how to collect it or re-arrange the delivery.

International Delivery

Jewelfone offers worldwide delivery The delivery costs to international destinations are:

Europe and Ireland – 6-7 working days – £7.50

Worldwide – 8-12 working days – £10.00

Duty Payments

Products delivered to some international destinations, usually those outside Europe, may be subject to taxes, fees, levies or other charges, imposed by local regulations. The recipients of the product(s) are responsible for all custom payments and required to pay any additional charges for their importation. Unfortunately we have no control over these charges, so please ensure that you check before ordering to see what import charges may apply.